Information We Collect

Personal Details You Provide

When you sign up for our programs or get in touch, we ask for certain information. This typically includes your name, email, phone number, and sometimes your educational background if it's relevant to the course you're interested in.

We also collect information when you fill out forms, respond to surveys, or participate in our learning activities. Payment details go through secure processors, and we don't store full credit card numbers on our systems.

Automatic Collection

Like most websites, we automatically gather some technical data. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve the learning experience and fix technical issues.

How We Use Your Information

Your data helps us deliver quality education and support. Here's what we do with it:

• Course Delivery: We use your information to give you access to learning materials, track progress, and provide personalized feedback
• Communication: Updates about your courses, important announcements, and responses to your questions
• Improvement: Analyzing how people use our platform helps us make it better for everyone
• Legal Compliance: We keep records as required by Australian education and financial regulations
• Marketing: Occasionally, we'll share information about new courses or features that might interest you (you can opt out anytime)

Your Privacy Rights

Under Australian Privacy Principles, you have specific rights regarding your personal information. These aren't just theoretical—we've set up straightforward processes to help you exercise them.

To exercise any of these rights, email Danika Faulkner at support@voralixentuo.com with your request. We'll verify your identity and respond within 30 days.

Data Security Measures

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our security approach includes multiple layers:

1. Encryption: All data transmitted to and from our site uses TLS 1.3 encryption. Sensitive data stored on our systems is encrypted at rest.
2. Access Controls: Only authorized team members can access personal data, and they receive regular privacy training.
3. Regular Audits: We conduct security reviews quarterly and work with external experts to identify vulnerabilities.
4. Secure Hosting: Our data is hosted on Australian servers with reputable providers who meet strict security standards.
5. Incident Response: We have procedures in place to detect, respond to, and notify affected individuals of any data breaches within 72 hours.

That said, no system is completely immune to security risks. We do our best to protect your data, but can't guarantee absolute security. Please use strong passwords and keep your login details confidential.

Third-Party Services

We work with selected third-party services to deliver our programs effectively. Each has been chosen carefully, and we've confirmed they meet appropriate privacy standards.

Service Providers We Use

• Payment Processors: Stripe and PayPal handle financial transactions. They maintain PCI DSS compliance and have their own privacy policies.
• Email Services: We use email platforms to send course updates and communications. You can unsubscribe from marketing emails anytime.
• Analytics Tools: We use analytics to understand how people use our site. This data is aggregated and doesn't identify individuals.
• Learning Management System: Course content and progress tracking happens through our LMS, which stores data securely in Australia.

These providers can only use your information for the specific purposes we've authorized. They can't use it for their own marketing or share it further without our permission.

Cookies and Tracking

We use cookies and similar technologies to make our site work properly and to understand how it's being used. Here's what's happening behind the scenes:

Most browsers let you control cookies through their settings. Blocking cookies might affect your experience on our site, but you're free to do so if that's your preference.

Data Retention and Deletion

We keep your information only as long as we need it for the purposes described in this policy, or as required by Australian law.

What Happens When You Leave

If you complete a course or decide to leave, we don't immediately delete everything. Your learning records remain accessible for three years so you can reference them if needed. After that, we archive most data and delete personal identifiers.

Financial records stay on file for seven years to comply with taxation laws. Once the retention period expires, we securely delete your information using methods that prevent recovery.

Requesting Early Deletion

You can ask us to delete your data earlier, and we'll comply unless we have a legal obligation to retain it. For example, if there's an ongoing dispute or regulatory inquiry, we might need to keep relevant records until that's resolved.

International Data Transfers

Your data is primarily stored on servers located in Australia. In some cases, service providers might process data overseas, but only in countries with adequate privacy protections.

Before transferring data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms under Australian privacy law.

Children's Privacy

Our programs are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our courses, please have a parent or guardian contact us first.

If we discover we've inadvertently collected data from a minor without proper consent, we'll delete it promptly.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or new legal requirements emerge. The effective date at the top tells you when it was last revised.

If we make significant changes that affect how we use your data, we'll notify you by email or through a prominent notice on our site. We won't reduce your rights under this policy without your explicit consent.

Australian Privacy Principles Compliance

This policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We're registered with the Office of the Australian Information Commissioner and follow their guidelines.

If you believe we've breached your privacy rights, you can lodge a complaint with us first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can contact the OAIC directly.